Terms of Service

You must be at least 18 years old and have authority to bind your organisation. By signing up you confirm both. We may suspend or close accounts where this isn't true.

You are responsible for the activity on your account, for keeping your password safe, and for the actions of any team members you invite. Tell us promptly if you suspect unauthorised access.

Each subscription supports one agency tenant. Multi-agency operators must hold a subscription per agency. Reselling MentionLayer as a white-label product requires a separate Reseller Agreement; contact us for terms.

All paid plans include a 14-day free trial. We capture your payment method at signup but do not charge until day 15. You can cancel at any time before then to avoid being charged.

Auto-renewal. Subscriptions renew automatically each billing cycle (monthly or annual, as selected) at the then-current rate. Cancellations take effect at the end of the current billing period; we do not pro-rate refunds for partial periods unless required by law.

Annual plans. Paid up-front in one invoice. If you cancel mid-term, your subscription remains active until the end of the paid period; we do not refund unused months unless required by law.

Credit overages. Each plan includes a monthly credit allocation. Usage beyond the allocation is billed at the per-credit overage rate listed on the pricing page and added to your next invoice.

Taxes. Prices on our pricing page are exclusive of GST, VAT, and sales taxes, which are added at checkout where applicable. Australian customers are charged 10% GST; EU and UK customers are charged the applicable VAT.

Failed payments. If a charge fails, we will retry over a 7-day period. Persistent failure suspends the account until billing is resolved.

You agree NOT to use MentionLayer to:

• Run campaigns that violate the terms of Reddit, Quora, Facebook, LinkedIn, or any other platform whose content the service references.
• Generate content that is defamatory, fraudulent, misleading about a competitor, or designed to manipulate reviews in violation of FTC, ACCC, or equivalent consumer-protection rules.
• Promote illegal goods or services, hate speech, or content that violates applicable law.
• Impersonate a specific real person, employee, or representative without authorisation.
• Scrape, mirror, resell, or sublicense the platform itself (the dashboard, MCP server, API responses), or use it to train a competing product or model.
• Circumvent rate limits, plan limits, or attempt to access another tenant's workspace.
• Submit knowingly false information during the EB-1A / V3 study consent flows or any other research participation.

We may suspend or terminate accounts that violate these rules. Where we discover a violation only after work has run, we may retain the platform's usage logs as evidence.

Our platform. The MentionLayer dashboard, MCP server, prompts, models, code, and brand are owned by Miji Australia Pty Ltd. You receive a non-exclusive, non-transferable, revocable license to use the platform for your own brands during your subscription. No other rights are granted.

Your content. You retain ownership of the brand briefs, keywords, competitor data, and other inputs you provide. You grant us a worldwide license to use this content solely to deliver the service to you, including processing it through the AI subprocessors disclosed in our Privacy Policy.

Generated outputs. Responses, audits, reports, and other outputs generated for you are yours to use as you see fit, subject to the acceptable-use clause above and the terms of the upstream AI provider (Anthropic, OpenAI, Perplexity, Google). Where an upstream provider imposes restrictions on commercial use of its outputs, those restrictions pass through to you.

Public data. Discovered Reddit, Quora, and Facebook Group content stored by the platform is public-web data; we make no claim of ownership over it.

Feedback. If you send us suggestions or feedback, we may use them without restriction or compensation.

Data handling, retention, and your rights are covered in our Privacy Policy. You can request export or deletion of your data at any time by emailing [email protected].

Workspace data is stored under tenant-isolation policies. We do not access your workspace content except where required to operate the service, debug a reported issue, comply with law, or with your explicit permission.

We aim for high availability but do not guarantee uninterrupted service. Background scans and AI model probes depend on third-party APIs that occasionally fail or change behaviour. We will work in good faith to restore service but are not liable for downtime of upstream providers.

To the maximum extent permitted by law, the service is provided "as is" and "as available". We disclaim all warranties not expressly granted in these terms, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our aggregate liability under or in connection with these terms is capped at the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost revenue, or lost data.

Nothing in these terms limits liability that cannot be limited by Australian Consumer Law, GDPR, or other applicable mandatory law.

You agree to defend and indemnify Miji Australia Pty Ltd against any third-party claim arising from your use of the platform in violation of these terms — including, without limitation, claims that your campaigns violated platform rules, defamed a third party, or misused intellectual property.

You may cancel at any time from your billing settings. Cancellation stops future charges and ends platform access at the end of the current billing period.

We may suspend or terminate accounts for material breach of these terms, non-payment, or where required by law. Where reasonable, we will give notice and an opportunity to remedy.

On termination, workspace data is retained for 90 days then deleted, subject to legal-retention obligations described in the Privacy Policy.

We may update these terms from time to time. Material changes will be posted on this page with the "Last updated" date refreshed; account holders will also receive an email. Continued use after a change constitutes acceptance.

These terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles. Subject to applicable consumer-protection law, the courts of New South Wales have exclusive jurisdiction.

Before commencing legal action, the parties agree to attempt good-faith resolution by direct communication for at least 30 days. Australian consumers retain all rights granted by the Australian Consumer Law.

Entire agreement. These terms, together with the Privacy Policy and any subscription order, form the entire agreement between us.

Severability. If any clause is held unenforceable, the remainder remains in effect.

Assignment. You may not assign this agreement without our written consent. We may assign in connection with a merger, acquisition, or sale of assets.

No waiver. A failure to enforce a right is not a waiver of that right.

Contact. Questions about these terms: [email protected].